FAQ
Over The Moon 4 Kids is a division of 2C CO LLC
SHIPPING AND DELIVERY
All orders are shipped either USPS or UPS/FedEx ground service. Please contact cs@otm4kids.com for a price quote and help routing your order if you need delivery faster than USPS/UPS/FedEx standard ground.
Most in-stock orders ship within 2 to 4 days. The in-transit times are 2 to 4 days on orders shipped standard ground service from our facility to most of your locations.
CAN I MAKE CHANGES OR CANCEL MY ORDER?
After placing a web order you cannot makes changes or cancel the order.
WHAT LOCATION DO YOU SHIP FROM?
Our goods ship out of our warehouse in Chattanooga, TN
WHAT IS THE THE RETURN POLICY?
In order to insure proper credit all returns must be authorized by Over The Moon 4 Kids in advance. Authorized returns must be made within 30 days and be accompanied by a return authorization form or number from Chattanooga Clothing. Returns must be unworn, unwashed and in original salable condition. Discontinued or close-out items are not returnable. All return shipping must be prepaid. Claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise. Contact us at our Return Center for return assistance.
HOW DO I OBTAIN AN RA#?
Please contact us at our Return Center for return assistance.